Man with Van Brent Removal Service Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Brent provides removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions and Interpretation

In these Terms and Conditions, the following words have the meanings set out below.

Agreement means the contract between you and Man with Van Brent for the supply of services, incorporating these Terms and Conditions and the details confirmed in your booking confirmation.

Services means any removal, collection, delivery, loading, unloading, packing, furniture moving, or related services provided by Man with Van Brent.

Vehicle means any van or other vehicle used by us to provide the services.

Goods means the items, belongings, furniture, boxes or other property that you request us to move, transport or handle.

We, us, our means Man with Van Brent.

You, your means the customer, being the person or business that makes the booking and is responsible for payment.

2. Service Area

Man with Van Brent operates primarily within Brent and surrounding areas, including local and longer distance moves within the United Kingdom. Availability of services may vary by location and date. We reserve the right to decline bookings outside our normal operating radius or where we reasonably determine that access or conditions would make the work unsafe or impractical.

3. Booking Process

3.1 You may request a quote by providing accurate details of the properties involved, access conditions, dates, times, and a clear list or description of the goods to be moved. Quotes are based on the information you provide and are subject to variation if that information proves to be incomplete or inaccurate.

3.2 A booking is only confirmed when we have accepted your request, provided a confirmation, and you have accepted any quoted price and key terms. We may refuse any booking at our discretion, for example where access is unsafe or the work is beyond our capacity.

3.3 You are responsible for providing full and accurate information, including the following where relevant: floor levels, lift or stair access, parking restrictions, congestion charges, narrow streets, low bridges, and any items requiring special handling such as pianos, safes, or fragile goods.

3.4 If we arrive and find that the work required differs materially from what was described at the time of booking, we may adjust the price, change the service offered, or refuse to carry out all or part of the services. Additional waiting time or labour may be charged if we are delayed as a result of inaccurate or incomplete information.

4. Provision of Services

4.1 We will use reasonable skill and care in providing the services. We will make reasonable efforts to attend at the agreed time, but specified times are estimates only and are not guaranteed.

4.2 You must ensure that you or an authorised adult representative is present at the collection and delivery addresses for the duration of the services to direct our team and sign any relevant documents.

4.3 You must ensure that we have suitable access to the property, including sufficient parking for the vehicle and safe routes for carrying goods. Any parking fees, permits, or fines incurred as a result of inadequate arrangements or restrictions that were not notified in advance may be charged to you.

4.4 You are responsible for securing parking permissions or permits where required. If suitable parking is not available, we may cancel or suspend the services and charge for time lost, waiting time, and any additional travel required.

4.5 We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, illegal, excessively heavy, unsanitary, or likely to cause damage to the vehicle, property, our staff, or other goods.

5. Your Responsibilities

5.1 You must pack and prepare all goods properly and securely unless you have specifically booked a packing service. Fragile items must be suitably protected and marked as fragile. We are not responsible for damage arising from poor or inadequate packing that you or a third party have carried out.

5.2 You must ensure that any appliances are disconnected, defrosted, drained, and prepared for moving before our arrival. We do not carry out plumbing, electrical disconnection, or specialist dismantling unless specifically agreed in writing.

5.3 You must empty all drawers, wardrobes, and appliances unless we have agreed otherwise. Freezers should be emptied and defrosted to avoid leaks or damage.

5.4 You must remove all personal documents, cash, jewellery, valuables, and items of special value from the goods before they are handled by us. These items should not be packed with general household contents.

5.5 You are responsible for obtaining any permissions, permits, or approvals required for access to communal areas, private roads, car parks, or managed buildings.

6. Payments and Charges

6.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as specified in your booking confirmation. Additional charges may apply for waiting time, extra labour, additional stops, out-of-hours work, and tolls or charges incurred during the job.

6.2 We may require a deposit to secure your booking. Deposits are non refundable except where we cancel the booking without fault on your part. The balance of payment is usually due on completion of the job unless otherwise agreed.

6.3 Payment must be made using the methods we accept at the time of service. We reserve the right to withhold delivery of goods or cease work if payment is not made when due.

6.4 If payment is not received by the due date, we may charge reasonable late payment fees and interest in line with applicable law. We may also retain goods until all outstanding sums have been paid in full, subject to our obligations under applicable consumer and contract law.

6.5 Any increase in work requested on the day, such as additional items, extra journeys, or extended hours, will be charged at our standard rates and is payable in full on completion of the services.

7. Cancellations, Amendments and Delays

7.1 You may cancel or amend your booking by giving reasonable notice. Specific cancellation terms and any applicable charges will depend on the type of service and will be confirmed at the time of booking.

7.2 If you cancel or significantly change your booking at short notice, we may apply a cancellation fee or retain part or all of any deposit paid to cover our reasonable costs and lost opportunity. Short notice usually means cancellation less than 48 hours before the scheduled start time, unless otherwise stated in your confirmation.

7.3 If we are unable to perform the services due to circumstances beyond our reasonable control, including severe weather, traffic conditions, breakdowns, accidents, road closures, or industrial action, we may reschedule the booking or cancel the services. In such cases, our liability will be limited to the return of any deposit or prepayment for services not provided.

7.4 You are responsible for arranging access and ensuring that properties are ready for work on the agreed date and time. If we are delayed or prevented from starting because keys, access, packing, or paperwork are not ready, we may charge for waiting time, additional hours, or any extra visits required.

8. Liability and Limitations

8.1 We will take reasonable care of your goods while they are in our possession. However, our liability for loss of or damage to goods is subject to the limitations in this section and any cover stated in your booking confirmation.

8.2 We are not liable for loss or damage arising from the following: defective or inadequate packing carried out by you or a third party, normal wear and tear, natural deterioration, pre existing damage, inherent defects in the goods, minor scratches or scuffs that are consistent with normal moving, or damage where goods have not been suitably protected.

8.3 We are not responsible for loss of or damage to cash, jewellery, watches, precious metals, stones, securities, documents, data, or items of special value, whether or not you have informed us of their presence, as these should not be included with ordinary household contents.

8.4 We are not liable for losses that are indirect, consequential, or purely financial, such as loss of profit, income, contracts, or business opportunities, or for emotional distress, so far as permitted by law.

8.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event no later than seven days after completion of the services, so that we can investigate while matters are still recent. Failure to notify within this period may affect our ability to assess or accept a claim.

8.6 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded.

8.7 Where we are found liable for loss of or damage to goods, our liability will usually be limited to the reasonable cost of repair or replacement, taking into account depreciation and wear and tear, and will not exceed any applicable per job or per item limits notified to you.

9. Parking, Tolls and Charges

9.1 You are responsible for all parking arrangements at collection and delivery addresses. If parking is restricted, you must inform us in advance and take reasonable steps to provide or secure legal parking spaces.

9.2 Any parking penalties, congestion charges, tolls, or similar charges incurred because of inadequate information or arrangements may be charged to you in addition to the agreed price.

9.3 If we have to park at a distance from the property because suitable parking is not available, we may charge extra for the additional time and labour needed to complete the work.

10. Waste, Rubbish and Prohibited Items

10.1 Man with Van Brent is a removal service and not a licensed waste carrier unless expressly stated. We do not normally transport household waste, rubble, building waste, commercial waste, or other materials that fall under controlled waste regulations.

10.2 You must not present for removal any hazardous, illegal, or prohibited items, including but not limited to: gas cylinders, explosives, firearms, ammunition, flammable or corrosive liquids, toxic chemicals, asbestos, medical waste, or any substances prohibited by law.

10.3 If you require disposal of unwanted items, you must inform us in advance so that we can confirm whether this service is available, whether we hold or will use an appropriate waste carrier, and what additional charges will apply.

10.4 Where we agree to remove waste or unwanted items, you confirm that you have the right to dispose of those items and that they are not hazardous or prohibited. We will handle such items in accordance with applicable waste management and environmental regulations.

10.5 If we discover hazardous, illegal, or prohibited items among your goods, we may refuse to transport them, and you may be charged for any costs, delays, or penalties arising from their presence.

11. Storage and Retention of Goods

11.1 If, by prior arrangement, we store your goods, separate terms may apply regarding storage charges, access, and insurance. Any such terms will be provided to you at the time of arranging storage and will form part of the Agreement.

11.2 If you fail to pay for services or storage, or fail to collect goods after reasonable notice, we may exercise a lien over the goods and, after giving you further reasonable notice, may sell or dispose of them to recover unpaid sums, in accordance with applicable law.

12. Complaints and Dispute Resolution

12.1 If you are unhappy with any aspect of our services, you should raise the issue as soon as possible with our representative on site so we have an opportunity to resolve it on the day.

12.2 If the matter is not resolved, you should submit a written complaint with full details of the issue, including dates, addresses, and any supporting information. We will review your complaint and respond within a reasonable time.

12.3 We will make genuine efforts to resolve disputes amicably. If a dispute cannot be resolved through our internal process, either party may consider using mediation or other alternative dispute resolution methods where appropriate.

13. Privacy

13.1 We will collect and use your personal information only for the purposes of delivering our services, managing your booking, handling payments, and meeting our legal obligations.

13.2 We will not sell your personal data to third parties. We may share your details with trusted partners or subcontractors solely where necessary to deliver the services you have requested or to comply with the law.

14. Changes to These Terms

14.1 We may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised terms are published or otherwise made available. For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will normally apply.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any non contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

15.2 You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.

16.2 No failure or delay by us in exercising any right or remedy provided by these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

16.3 You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. We may assign or subcontract our rights and obligations where necessary to provide the services, provided that this does not reduce the level of protection afforded to you under these terms.

16.4 These Terms and Conditions, together with your booking confirmation and any specific written variations agreed by us, constitute the entire agreement between you and Man with Van Brent relating to the services.