Man with Van Brent Privacy Policy

This Privacy Policy explains how Man with Van Brent collects, uses, stores, and protects personal data relating to customers and prospective customers in the Man with Van Brent service area. It also explains the rights you have under the UK General Data Protection Regulation and related data protection laws.

By engaging with Man with Van Brent, including requesting a quote, making a booking, or using our services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Man with Van Brent customers and prospective customers located within the Man with Van Brent operating area. It covers personal data collected online, by telephone, in person, and through any other communication channels used to arrange or provide our man and van services.

Data Controller

For the purposes of data protection legislation, Man with Van Brent is the data controller in respect of the personal data we collect and process about you. As data controller, we determine the purposes and means of processing your personal data in connection with the provision of our services.

Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, address, collection and delivery addresses, and any other address relevant to the services, as well as communication preferences.

Booking and service information, such as dates and times of moves, type and size of move, inventory details you choose to share, access details for properties, and any special instructions relevant to the service.

Payment related information, such as records that a payment was made, payment method used, and amounts paid or refunded. We do not store full card details when payments are processed through third party payment providers.

Communications and correspondence, including information you provide when you contact us to request a quote, make a booking, ask questions, give feedback, or raise a complaint.

Technical and usage information, where applicable, such as basic device or browser information and interaction data relating to how you visit or use our online services, to the extent this data is collected by our systems or service providers.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make an enquiry, book a service, or communicate with us by phone, online forms, messaging services, or in person.

We may also receive limited information from third party platforms or partners that help us manage bookings, process payments, or support our business operations, but only where this is necessary for providing our services or where you have chosen to use such platforms.

Lawful Basis for Processing

We rely on the following lawful bases under the UK GDPR to process your personal data:

Contractual necessity: We process your personal data where it is necessary to take steps at your request before entering into a contract, and to perform our contract with you. This includes handling enquiries, providing quotes, managing bookings, delivering our services, and handling payments.

Legal obligation: We may process your data where this is necessary to comply with legal or regulatory obligations, such as record keeping, tax, and accounting requirements.

Legitimate interests: We may process your data where this is necessary for our legitimate business interests, and where your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer queries and complaints, preventing fraud, and ensuring the security of our systems.

Consent: In limited cases, we may rely on your consent, for example for certain types of marketing communications where required by law. Where processing is based on consent, you have the right to withdraw your consent at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To respond to enquiries and provide quotes for our man and van services.

To create and manage bookings and to deliver the services you have requested.

To communicate with you about your booking, including confirmations, updates, and any changes.

To process and record payments and to manage invoices, receipts, and any refunds.

To handle customer service issues, feedback, and complaints.

To manage our business operations, including internal administration, record keeping, and financial reporting.

To improve and develop our services and to protect our business and customers from fraud and misuse.

Where permitted, to send you information about our services that may be of interest to you, and to manage your communication preferences.

Data Retention

We keep your personal data only for as long as is necessary for the purposes set out in this Privacy Policy and to meet our legal, accounting, and reporting requirements.

In general, we retain booking and transaction records, including associated personal data, for a period that aligns with statutory limitation periods and legal obligations. After these periods expire, we will either delete or anonymise your data so that it can no longer be linked back to you.

The exact retention period can vary depending on the type of data and the purposes for which it is processed. We regularly review the personal data we hold and securely dispose of any data that is no longer needed.

Data Processors and Third Parties

We may share your personal data with trusted third party service providers acting as data processors who assist us in operating our business and delivering our services. These may include providers of booking and scheduling systems, payment processing services, information technology and hosting services, and professional advisers such as accountants.

Where we use data processors, we ensure that appropriate contracts and safeguards are in place, requiring them to process your personal data only in accordance with our instructions, to keep it secure, and to comply with applicable data protection laws.

We may also share data with third parties where required by law, for example with law enforcement agencies, regulators, or tax authorities, or where necessary to establish, exercise, or defend legal claims.

We do not sell your personal data to third parties.

International Transfers

If we transfer personal data outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or transferring to countries that have been recognised as providing an adequate level of data protection.

Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures designed to protect your data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

While no system can be completely secure, we work to ensure that access to your personal data is limited to those who have a genuine business need to know it and that they are subject to confidentiality obligations.

Your Data Protection Rights

Under the UK GDPR and related data protection laws, you have a number of rights in relation to your personal data. These include:

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, along with certain information about how we use it.

Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.

Right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing: You may request that we restrict the processing of your personal data in certain situations, for example while we verify the accuracy of the data or assess an objection you have raised.

Right to object: You have the right to object to the processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have the absolute right to object to processing for direct marketing purposes.

Right to data portability: In certain circumstances, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine readable format, and to have that data transmitted to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before consent was withdrawn.

If you wish to exercise any of these rights, please contact us using the contact details provided on our website or through the usual communication channels you have with Man with Van Brent. We may need to request specific information from you to help us confirm your identity before responding.

Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue directly with you.

You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. Any updates will be made available through our usual channels. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.